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Return, Refund and Exchange Policy | American Eagle

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Return, Refund and Exchange Policy | American Eagle Enable Accessibility Enable Accessibility Accessibility Statement Go to Shop AE homepage. Go to Shop Aerie homepage. Search Account Favorites Checkout Today's Offers New & Collections Women's New Arrivals Tops Bottoms Spring Break Outfits Men's New Arrivals Tops Bottoms 24/7 Activewear Underwear Loungewear & PJs Spring Break Outfits Women Categories View All New Arrivals Jeans Shorts Tops Bottoms T-Shirts & Graphic Tees Shirts & Blouses Dresses & Jumpsuits Skirts Pants Sweaters & Cardigans Hoodies & Sweatshirts Jackets Loungewear & PJs Accessories & Socks Shoes Clearance Aerie Swimsuits Clothing and Accessories Activewear Pajamas Bras & Bralettes Undies Men Categories View All New Arrivals Jeans Shorts & Swim Tops Underwear Loungewear & PJs T-Shirts & Graphic Tees Polos Shirts Bottoms & Pants Hoodies & Sweatshirts Sweaters Jackets AE 24/7 Activewear Accessories & Socks Shoes Clearance Jeans Women's Jeans View All Baggy & Wide-Leg Jeans Stovepipe & Straight-Leg Jeans Flare & Bootcut Jeans Barrel Jeans Curvy Jeans Mom Jeans Jeggings & Skinny Jeans Low-Rise Jeans Men's Jeans View All Baggy & Loose Jeans Slim Jeans Relaxed & Straight-Leg Jeans Athletic Fit Jeans Skinny Jeans Bootcut Jeans Underwear Men's Underwear View All Singles Multipacks 3" Boxer Briefs 4.5" Boxer Briefs 6" Boxer Briefs Boxers Aerie Clearance Women's Clearance View All Jeans Tops Bottoms Dresses & Jumpsuits Loungewear & PJs Accessories & Socks Men's Clearance View All Jeans Tops Bottoms Underwear Accessories & Socks Aerie Clearance View All Clothing & Accessories Pajamas Activewear Undies Bras & Bralettes Swimsuits Return, Refund and Exchange Policy 100% Happiness Promise Return PolicyGet what you want, and return what you don’t. If you're not completely happy with a purchase, it can be returned for a full refund within 30 days of the purchase date, or returned for merchandise credit within 60 days. Enjoy an extra 7 days to make your return for online purchases.

 

Returned items must be unworn, unwashed, undamaged, with all labels and tags attached and hygienic liners in place for swimsuits and underwear.

Purchases made online are not eligible for returns until the full order has shipped.

If there appears to be fraud or abuse, we may not accept your return.

Extended Holiday Return PolicyWith the original proof of purchase or gift receipt, merchandise purchased online or in store on or after Oct. 23  may be returned through Feb. 1, 2026, or 30 days from the date of purchase, whichever is later.In-Store ReturnsWhether you bought your items online or in any of our stores, you can return or exchange them at any AE, Aerie, Offline, or AE Factory store. It’s fast and free!

Choose how to get your refund:

Exchange your item(s) for any item(s) of equal or lesser value. If you don't have proof of purchase, you can exchange your item(s) for a different size.

Merchandise credit in the form of an AEO Merchandise return card. In-store returns for online orders purchased with OXXO, PayPal, or gift cards will be refunded in the form of a gift card.

A full refund to the original form of payment used for the purchase. Proof of purchase is required, such as a receipt, invoice, order history page, or order email.

 

Find a Store

Online ReturnsIf you received items by mail, it's easy to send them back! Use our online portal to print a shipping label or get a digital label to scan at your selected carrier. Online returns are Free on purchases of over $3,000 pesos, or free for on orders over $800 pesos with Real Rewards. In-store purchases cannot be returned online and must be returned in store.

Choose how to get your refund. Please note that shipping costs are nonrefundable.

Merchandise credit in the form of an AEO gift card.

A full refund to the original form of payment used for the purchase, available 10-12 days after we recieve your return depending on your financial institution. Refunds may take up to 5 weeks from the day you mail your return, depending on your financial institution

Online orders purchased with alternate methods of payment such as Apple Pay & Aplazo can be return to our warehouse or in-store. 

Start a Return

 

FAQ Is there a time limit on returns? Are online returns free? Are there any return exceptions? Can I still return items if I lost my receipt/invoice? Does my email confirmation count as an invoice? What if my items are damaged? Can I buy something online and return to a store? Can I return clearance or sale items? Can I return Aerie items to AE or vice versa? What happens if I take the tags off or wash the item? Can I still return/exchange? When will I receive my refund? What is the difference between a gift card and an AEO Merchandise return card? How do I exchange an item? Can I return an online order purchased with Apple pay to my local store? Can I return an order I purchased with OXXO or Aplazo? What do I do If I suspect fraudulent activity? Can I return my online PayPal, Apple Pay & Aplazo purchase to my local store? Help Topics Customer Service Contact Us Write Us Orders + Returns Returns Policies Track Order AEO Price Adjustment Policy Shipping + Handling Store Pickup Pricing + Payments + Taxes OXXO Aplazo Real Rewards My Account Real Rewards FAQ Real Rewards Program Details Real Rewards Terms & Conditions Emails & Advertisements Emails Advertisements Size Charts Women's Men's Aerie Product Care Symbols International Care Labeling Legal Privacy Notice Privacy Requests Terms of Use Terms of Sale Brand Protection Promotion Information Want an extra 15% off? Get Student Discount Let us know how we're doing. Give Feedback Gift Cards Give them what they really want. Real Rewards Earn rewards from $100 MXN , free shipping & more. Mobile App Shop & get exclusive deals right from your phone. Clearance: AE | Aerie Store Locator Track Order Sign Up For Email About AEO Investors Careers Site Map Chat with Us Contact Us Help Return Policy Invoice an order Feedback Follow Us #AEJeans #AerieREAL Terms and Conditions of Sale Terms of Use Data Request Privacy Notices Your Privacy Choices Cookie Settings Brand Protection Accessibility Statement

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